Welcome to care
Frequently Asked Questions:
WelcomeHealth’s staff of qualified professionals is here for one purpose: To welcome you to the best care possible.
If you cannot afford the co-pays, deductibles or out-of-pocket expenses of your health insurance, you may be eligible to receive care at our clinic.
WelcomeHealth is a non-profit medical center focused on patient well-being. We respect our patients’ time, are open and thorough about our recommendations and listen to what our patients are saying. We are considerate, kind and want our patients to feel comfortable.
At WelcomeHealth, we believe high-quality healthcare should be accessible and welcoming. Your health affects all areas of your life, and your healthcare provider is a personal choice.
Let us be your stepping stone to better health and quality of life!
Here are some common questions about the services we offer:
Q: How does care at WelcomeHealth differ from other clinics in Northwest Arkansas?
A: The main difference is that our services are free! Our staff of highly-trained healthcare professionals, are ready to provide quality, consistent care focused on our patients’ well-being.
Q: How do I qualify for free services?
A: Any patients that do not make more than 200% above federal poverty level qualify for our services. This is regardless of their insurance status or ability to pay.
Q: Can I still come to WelcomeHealth even if I have medical insurance?
A: Yes, we accept most private medical insurance and Medicaid.
Q: Do you have an all-volunteer staff at WelcomeHealth?
A: We have volunteers and full-time employees. Having full-time staff means patients are able to see the same healthcare provider for follow-up visits, ensuring continuity of care. Our staff includes physicians, dentists, oral surgeons, pharmacists, advanced practice nurses, nurses, dental hygienists, mental health professionals, physical therapists, x-ray technicians, pharmacy technicians and nutritionists.
Q: How do I make a dental appointment for hygiene or restorative care?
A: Due to the demand for services, our comprehensive and restorative dental appointments are booked several months in advance. For adult availability, please call 479-444-7548.
If you are trying to make an appointment for a child, we do have some open spots in the upcoming weeks/months. Please contact our front desk at 479-444-7548 for more information.
Q: How do I make a dental extraction appointment?
A: Our dental extraction clinic is held every Thursday evening from 5-8 p.m. Appointments must be made on the first Wednesday of every month by calling 479-444-7548 or coming into our clinic. Patients are booked on a first come/call basis starting at 8:30 a.m.
Q: How do I make a medical appointment?
A: Medical appointments are made at our front desk by calling 479-444-7548 or visiting WelcomeHealth during clinic hours. If you are a new patient, you are required to fill out paperwork and provide financial documentation. Depending on your illness or reason for appointment, you may be booked three to four weeks out.
If you are an established patient with an acute illness, you may be able to be seen in our work-in clinic during regular business hours. Please call or come in for availability.
Q: What happens if I miss an appointment?
A: If you are a No Show to your initial appointment with our clinic (either medical or dental), you will not be able to schedule any further appointments with our clinic.
If you are an already an established patient, four No Shows in one calendar year will result in permanent dismissal from services at our clinic.
Due to the high demand for dental services at our clinic, dental appointments require 24 hours notice for cancellations. If you fail to cancel 24 hours in advance, you are considered a No Show, and you will not be allowed to have dental services at our clinic for a minimum of six months.
Medical patients can cancel their appointments at any time, up to the time of their appointment, and can reschedule for the next available medical appointment.
Q: How is the clinic able to offer FREE care to patients that qualify?
A: Because of amazing community supporters, we are able to offer our medical and dental services completely free of charge. WelcomeHealth is not funded by the government; therefore, we rely on foundations, corporations, civic clubs, churches, special events and individuals to pay our operational expenses (of roughly $800,000 annually), which allows us to provide our services at no-cost to our patients that quality!